We need a modern day Robin Hood to save us from Jeff Bezos.

Amazon shipped 5 billion packages worldwide in 2017.   Overcharging in fees, due to errors in Amazon’s FBA methods of intake may be putting an additional 500 million dollars in Bezos’ pocket each year.   Here’s why.

As a brand seller on Amazon I have uncovered fees incorrectly being increased without notice due to an error that was either done by an intake fulfillment center employee who can’t measure properly, or by unauthorized contributions to listings.

Just imagine if 10% of the 5 billion packages shipped in 2017 where erroneously overcharged in FBA and listing fees.  That’s $500 million dollars of Amazon Seller’s money that they make incredibly difficult to get back.

I liken this tactic to  “Money Back Guarantees” that intentionally make it difficult to get a refund.  We’ve all seen them.  It all sounds great until you try to get your money back and it’s impossible to reach customer service for a return authorization number and address to return the goods.   As a Registered Brand on Amazon we are suppose to be able to control our listings, but that is far from what I experience for the past 4 years.  And when an error is discovered, well Amazon makes it as difficult as possible to recoup those lost fees.

One of the companies I own is EGPRO, LLC.  We have a design patent in 5 countries and do not give authorization for any company to distribute our product, not even Amazon Catalog (retail division).   In order to purchase our items you can shop at our website  or purchase on Amazon.com.  Since 2014 we have paid over $800,000 in fees to Amazon.  (This does not include sponsored terms on the ad platform.)  This doesn’t bother me when the fees are fair and correct.

But, here’s what happens.

Today, Sunday, the day before Labor Day Weekend 2018 I wanted to adjust the price (this is the only thing I can adjust without permission) and I find that once again, one of our listings is being incorrectly charged fees to the tune of $3.00 over.  As you can see by the ad, I drive traffic to Amazon as I know this is where consumer will shop – but my Labor Day campaign in now in the “toilet” because I can not afford to put it on sale due to the error in the fees.

As I pulled up my inventory management tool on Seller Central, I notice my best seller (White) as having a sudden increase in fees to $14.24, where as the other SKUS are $10.44 and $10.82.  As you can see they are the same except for color, thus the fees should be exactly the same, but they never are.easyGopro Go time just got easier Brand.jpg

 

EGPRO, LLC has had Brand Registry for 3.5 years.  As a small business and patent owner with a registered trademark, we are able to request Brand Registry so that we can (so Amazon says) “control” our brand on Amazon.  There are certain benefits that come with this for sure – but we have had nothing but problems with our listings having erroneous  “contributions by others”  which is code for  “Amazon Retail Division is controlling your listings, not you”.

In fact, since July 2018 I have had 2 cases open for incorrect category listings and control by Amazon, only to receive every 2 days an email stating:   “We’re working on it”.  In other words, once I report the measurements as being incorrect it will take weeks to fix, and meanwhile they continue to over charge and will refund only if we submit a list of all the orders that we were overcharged.  Instead of taking the responsibility for the error they put it back on to us.

If this is happening to us, it is happening to hundreds, if not millions of sellers worldwide.  Isn’t it time we banned together and found our Robin Hood to take back what is rightfully ours from Jeff Bezos, the riches man in the world? 

Happy Labor Day!

September 18, 2018

Amazon has since adjusted the fees to be nearly correct, but my listings are still being controlled by “other contributions”.   This seems like a never ending problem so perhaps I’ll just give it rest.  Amazon has not given me a remedy to be reimbursed for the $3.00 a unit sold with the incorrect fees, yet.  Can you imagine how much money Jeff Bezos makes if he just takes .10 cents of each item shipped each day because the fees are applied incorrectly?  Thanks a lot of lunch money Mr. Bezos, perhaps you should put our “fees” into a charity called “Amazon Sellers Foundation”.  Just say’n.

 

 

I Can’t Hear You!

Jennifer S. Wilkov, to put it lightly, is a media personality.  Well, let’s say super personality and public figure known by many as a #1 radio show host, best-selling award winning author, international speaker, freelance writer, and the “girl next door”!  Just kidding.  Today’s show focuses on an extraordinary 2 day event happening in March 2013 called “Get Your Voice On” – but wait there’s more! It’s planned for the next 9 years.  It’s a huge endeavor and just the way Jennifer and Michele like it!  Go Big or Go Home, right?

Jennifer’s partner Michele Mattia was my (rock’n) guest August 30, 2012  Layla, darling won’t you ease my worried mind.  Listen and find out how a tree changed her life…seriously.

So instead of ranting on about this week’s show, take a listen now.   Afterwards, make sure to check out Jennifer’s new book, Boys before Business: The Single Girl’s Guide to Having it All.  I got my voice on with The C Spot – how will you get yours on?   www.getyourvoiceon.com March 1-2 2013 in NYC!

Layla, darling won’t you ease my worried mind

Since I was at the ERA D2C Conference in Las Vegas this past week, I decided to replay this show with guest Michele Mattia because it’s one of my favorite shows so far this year…

How do you change your life?  How do you take your product, your career, your invention, your passion to the next level?

I loved this show!   Michele Mattia (www.michelemattia.com) is a best selling Author, Inspirational Speaker and Certified Life Design Coach, as well as Creative Strategist.  Usually I’m not at a loss for words about my guest, but this interview turned into 50 minutes of pure inspiration and has left me thinking…everyone will take something away from this show – and how grateful I am to have had Michele on The C Spot.  Once an owner of a successful technology consulting firm in Manhattan, Michele transformed her life after refusing to push a little girl named Layla on a tire swing.  I know that each of you will find a message that will resonate with your soul and put you on the road to finding your purpose in life.

Please make sure to check out “Get Your Voice On” which is a time and place for women to celebrate, collaborate and connect – happening for the first time in March 2013 during Women’s History Month. Visit www.GetYourVoiceOn.com